In a follow up to the ‘Footjoys – In need of a retread‘ post, here are the results.
I couldn’t be more pleased – Footjoy recognized that the warranty did apply to these shoes, and completed the work at a $0 cost.
The shoes were totally rebuilt. What happened during the process what that Footjoy called and said they couldn’t find the rubber/leather combination sole, as they aren’t produced anymore. They asked if it was OK if they replaced it with a full leather sole – fine by me. It also meant that they would rebuild the waterproofing as well.
Here is a reminder of what they looked like prior to heading North for the re-tread:
And here is what showed up at my door:
New box complete with shoe bags
First impression = excellent
New full leather soles, new spikes, and new laces
Overall, the experience was excellent. Footjoy exceeded my expectations – they were very polite, kept me informed during the entire process, and got the shoes back to me exactly when they said they would. I can’t wait to take these out for a round…