Colonel Littleton Tune Up

Red Clay Soul readers are fantastic.  If you only knew how many conversations I have going in DMs, emails, etc…it is really inspiring.  Reader Tolbert Legg send this over to me, and I knew it had to be posted.  This story is about one of my favorite brands: Colonel Littleton.  The Tennessee company that does everything the right way.  They create all their products in house, they hire fantastic people, and they truly care about their customers.  It’s a testament to their business and their catalog.  Their approach makes me proud to use their products.

From Tolbert:

I bought a Colonel Littleton briefcase for $150 last week from a guy in Franklin, TN off of Facebook marketplace. See before pics: the stitching was busted, the shoulder strap was worn out, the leather was scratched, etc. 

I called the Colonel Littleton store about repairs, and they let me know that have a lifetime guarantee on all of their products. I shipped the bag to them, and the work they did was outstanding.  They fixed the stitching, put on a brand new shoulder strap, new engraved plates in my name, polished and oiled the leather, included a new name plate, and shipped it back – for a grand total of $15. The charge was actually for the new nameplate.  And free shipping… Check out the packaging: handwritten card, etc.

I am blown away at their service and quality of goods.

Before:

Straight from Lynnville:

What a great story…

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4 Comments

  1. PDB
    10/06/2020 / 8:25 AM

    Colonel Littleton is the absolute best in the game. I love the customer service almost as much as I love the products. It doesn’t matter if you’re buying a $70 pocket journal of a $1,000 bag, the folks at Colonel Littleton treat you like royalty. It’s the little things…the moon pies and coasters, the e-mail from their service team letting you know that you’re order is coming and hoping that you’ll be pleased with it in every way, etc. In our hectic, impersonal modern age, I am glad there is still a place for businesses like the Colonel which derive so much of their success from relationship building with their customers.

    Cheers.

    PS – Beautiful briefcase.

  2. JDV
    10/06/2020 / 9:13 AM

    Have to. agree. With two young kids I cannot afford one of their bags but recently bought a small pouch and it is tremendous. True old time American styling and craftsmanship, and, yes, service. Bravo.

  3. Trip
    10/06/2020 / 12:44 PM

    Wow, this is very impressive. Thanks for sharing.

  4. K. Robert Leymann
    10/06/2020 / 9:04 PM

    Reckon it’s smart to post a picture of your name, address, and phone number on the internet? Just looking out.

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